Having a problem with a trader?
Please note: BarrowTrade isn't part of your contract.
We introduce customers to local businesses. Any agreement, price, payment or guarantee is between you and the business directly. We can't settle disputes or give refunds, but we take reports seriously and can remove businesses that break our rules.
Steps to try first
- Talk to the business calmly, explain the problem and give them a fair chance to put it right.
- Put your complaint in writing (email or letter) with dates, photos and what you'd like done.
- Check any written quote, contract or guarantee — and whether the business belongs to a trade body with a complaints scheme.
- If you paid by card, your card provider may be able to help.
- For free, impartial advice contact Citizens Advice consumer service (0808 223 1133). They can pass serious cases to Trading Standards.
- For unsafe gas work contact Gas Safe Register. If you smell gas call 0800 111 999.
Report a significant problem
Tell us about unsafe work, fraud, fake reviews or seriously unprofessional behaviour. Our team reviews every report.
Open the business's profile and use Report this business at the bottom of the page.